Phone: +441252792236
Address: Tilford Road, Waverley, United Kingdom
City: Waverley
Menu Dishes: 24
Reviews: 9686
"It was a hot day which is never easy in a kitchen or for waiting staff which I know from experience. We were a table of four dining for a special occasion. Two dishes arrived with several missing components as is advertised on the menu, the shortfall was made up with a ton of chickpeas. This has to be communicated and wasn't. The green salad appeared to not be dressed, I asked the waiter who then brought oil and vinegar to find the dressing beneath the salad at the base of the dish and not mixed through. Now a double dressed soaking salad. There was no salt, pepper or sauce for our chips. The waiting staff didn't notice, I had to ask, the chips got cold. This is basic training and awareness from waiting staff and communication between themselves and the kitchen. Let's be clear, this is not cheap pub grub and on multiple levels there were failings. The manager was polite and apologetic and for 2 dishes we were not charged. A point in note is that all front of house staff were very young, including the manager which could be fine if well trained and switched on. Perhaps this is cheap labour? Frankly I would expect a lot better on a number of levels."
All prices are estimates on menu.