Sweetharts Bakery Coffee Shop

32 Durham Road, Consett DH8 8RX, United Kingdom, Blackhill

🛍 Cafés, Kebab, Asiatic, European

4.5 💬 13594 Reviews

Phone: +441207501100

Address: 32 Durham Road, Consett DH8 8RX, United Kingdom, Blackhill

City: Blackhill

Menu Dishes: 14

Reviews: 13594

Website: https://sweetharts.co.uk

"In the past, It may have received awards and accolades for its cakes and pastries, but of late it wouldn't merit any for its customer services or lack of it, most certainly as one female member of staff is concerned. What can only be seen as utter disrespect and total rudeness, with regards to the manner in which she has treated both my wife and I, over the past weeks. For some unknown, to us, but blatantly obvious reason to her, by her actions, has on four separate occasions over four weeks,.purposefully taken to not honour a reserved table booking request, which on this last occasion , the reservation was taken by her. On a previous occasion she said she thought the couple she let use the table would have left, that was after two hours? Last week after again she let the reserved table go, we were offered another table as long as we didn't stay too long? Not two hours then? On this last occasion, we walked in to see this member of staff serving at the table we reserved, looking up blankly at us, we just walked out, never to return. In old parlance we are regulars, loyal customers who have been going there for years. Even after Lockdown we made a concerted effort to support them, seeing other businesses fold, through lack of customers. In the past, we never reserved a table but was told it was much easier for them if we did, so we did. It appears others can reserve tables as is but for this member of staff we obviously, for some reason or other, don't qualify? Needless to say, we will find an alternative eatery to make our weekly visits to, one without a rude and disrespectful member of staff. In closing and in balance all the other staff are extremely friendly and helpful. Lorraine and Paul amongst others. There's always one?! Good luck to the New owners, with her attitude you are certainly going to need it."

Full menu - 14 options

All prices are estimates on menu.

Dessert

Seafood

Mexican-American Food

Salads

Potatoes

Pizza Snacks

Toast

American Food

Desserts

leigh leigh

Lovely staff and great food Food: 5 Service: 5 Atmosphere: 5

Address

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Reviews

User
User

I've been eager to visit this place for quite some time, and I was definitely not disappointed. The paninis, paired with a side salad, were both delicious and satisfying. I even took a slice of...


User
User

I had a wonderful breakfast this morning after finishing my night shift. The staff were lovely and friendly. I definitely couldn't leave without picking up a loaf of their fresh, delicious bread...


User
User

This is an excellent coffee shop with fantastic staff. I visit regularly, but I especially want to express my gratitude for their help yesterday when we were stranded because of the snow and couldn't get home. Thank you! View menu


Andrew
Andrew

A lovely breakfast, for the perfect start to the day. The staff were very professional, polite, and helpful. The food was fresh, full of taste, and cooked to perfection. The bakery is warm and welcoming, with great pictures of Consett and Blackhill from older times. Service: Dine in Meal type: Breakfast


Sarah
Sarah

Ive had takeaway and eaten in and food is beautiful and the quiches are delicious definitely the best in town, a bit pricey but as they say you get what you pay for and it's definitely worth it, Service: Take out Meal type: Lunch Price per person: £1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Bakery


John
John

This is an outstanding restaurant! They offer a great variety of breakfast items, and the portions are quite generous. I must say, the Key Lime Pie is possibly the best I've ever had—I've tried quite a few, and this one stands out. The atmosphere is pleasant, the staff is friendly, and the place is both attractive and comfortable—truly a little slice of heaven. Food: 5, Service: 5, Atmosphere: 5. View menu


Teri
Teri

We always enjoy stopping by for their homemade hash browns hash. My husband and I usually share a portion since it's quite generous. They have an amazing variety of desserts too! The menu offers many great options. It might be a good idea to make a reservation since it can get busy, but we’ve never been turned away when just walking in. The customer service is excellent. And we can't forget to mention the delicious freshly baked breads. Service: Dine in.


Vicente
Vicente

This is a fantastic bakery and café! I enjoyed a wonderful cooked breakfast today. The portions were generous, the ingredients were of excellent quality, and everything was cooked to perfection. They offer a wide variety of options available throughout the day. I also took the chance to purchase some of their delicious baked goods, including stotties, fresh bread, cakes, custard tarts, strawberry tarts, tea cakes, and several meat pies to share with friends and family 200 miles away. The service from the staff was outstanding. This place surpasses any chain café by far. Thank you!


Paul
Paul

In the past, It may have received awards and accolades for its cakes and pastries, but of late it wouldn't merit any for its customer services or lack of it, most certainly as one female member of staff is concerned. What can only be seen as utter disrespect and total rudeness, with regards to the manner in which she has treated both my wife and I, over the past weeks. For some unknown, to us, but blatantly obvious reason to her, by her actions, has on four separate occasions over four weeks,.purposefully taken to not honour a reserved table booking request, which on this last occasion , the reservation was taken by her. On a previous occasion she said she thought the couple she let use the... View menu

Categories

  • Cafés Charming cafés offering a variety of freshly brewed coffees and teas, along with light snacks, pastries, and desserts. Perfect for a morning pick-me-up or an afternoon treat in a cozy atmosphere.
  • Kebab Savor our delicious kebabs, expertly grilled and bursting with flavor. Choose from a variety of meats and vibrant spices, served with fresh sides. Perfect for a satisfying and flavorful meal. View menu
  • Asiatic
  • European

Amenities

  • Wifi
  • Takeout
  • menu
  • Delivery
  • menu
  • Wheelchair Accessible

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