The Soo Hoose - Menu

691 Carron Road, Falkirk, United Kingdom

🛍 Pub, Steak, British, European

4.4 💬 2105 Reviews
The Soo Hoose

Phone: +441324636766,+441324624644

Address: 691 Carron Road, Falkirk, United Kingdom

City: Falkirk

Menu Dishes: 25

Reviews: 2105

Website: https://www.facebook.com/pg/The-Soo-HooseCarronbridge-Inn-102866111090577/about/

"Our family's Christmas was completely ruined by our experience at this restaurant. We had booked a Christmas lunch reservation for 2pm, with our allotted time slot being from 2-4pm. However, we ended up leaving after just 2 hours and 10 minutes, having only received our starters. The soup we were served was cold and came without a spoon, accompanied by a small piece of bread and a knife. When we asked for a refund, the manager refused to refund our entire table. Despite being told that our food was on the way, we waited another hour with no sign of it. Eventually, most of the restaurant's patrons had had enough and left, all demanding refunds. The manager never came out to address the situation or apologize for the lengthy wait. Instead, young servers were left to deal with the angry customers, which included every table in the restaurant. This was our first time eating out on Christmas Day, and unfortunately, this experience has completely ruined it for us. We had to come home hungry and find something else to eat. We definitely do not recommend this restaurant and have no intention of returning."

Full menu - 25 options

All prices are estimates on menu.

Main Courses

Dessert

Fish Dishes

Chicken

Seafood

Appetizer

Salads

Mexican-American Food

Vegetarian

Soups

Steaks

Bread

Indian

Sweets & Desserts

Desserts

Finger Food

Pasta

Appetizers

Entrées

Andrew Andrew

Far from a 5* venue but don't think anybody that goes expects 5* Service: Dine in Meal type: Dinner Price per person: £10–20 Food: 4 Service: 4 Atmosphere: 4 Recommended dishes: Haggis

Address

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Reviews

pete
pete

Excellent food service and surroundings . Would advise anyone who likes good food to try it. Price per person: £80–90 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Haggis, Garlic Bread


Barry
Barry

Found food average , overhead the owners arguing with each other ! Always advertising for chef's and staff . Shame as this is great local spot and is dog friendly Food: 2 Service: 2 Atmosphere: 2


Ann
Ann

Lovely meal and service top notch will definitely be back Service: Dine in Meal type: Lunch Price per person: £30–40 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Mac 'N ' Cheese, Fish and Chips View menu


Paul
Paul

Google showed that this place was open and 'busier than usual '. Walked an hour out of our way for some food only to find them closed not happy and very hungry. Surely can 't take long to update your opening hours.


June
June

I have visited this restaurant multiple times and have always enjoyed the fresh food, wide variety of choices, and reasonable prices. The atmosphere is relaxed and inviting, and parking is stress-free. I highly recommend it.


Jean
Jean

Fabulous service from Caitlin (good luck at Uni). Delicious food, haggis fritters were gorgeous. Sadly the restaurant was really quiet, we were the only customers. Meal type: Lunch Price per person: £20–30 Food: 4 Service: 4 Atmosphere: 2 View menu


Malcolm
Malcolm

The restaurant offers delicious food and excellent service for a lunchtime meal. Prices range between £10-20 per person. The food is rated a 4, as well as the service and atmosphere. The Mac 'N' Cheese and Tempura dishes are highly recommended.


charlene
charlene

I came here to celebrate my 60th birthday, and the restaurant decorated the table for our arrival. The food was delicious, with large portion sizes. There was music playing at a good volume, allowing for conversation. We asked if they could bring out a cake, and they not only did so but also sang happy birthday and took photos with us. The staff were friendly and very helpful. I will definitely be returning. The prices are great - only £20 for a three-course meal and they don't skimp on portion sizes. I am satisfied and happy. The kids' portions are a decent size as well - my children couldn't finish their meals but thoroughly enjoyed them.


Kristine
Kristine

Our family's Christmas was completely ruined by our experience at this restaurant. We had booked a Christmas lunch reservation for 2pm, with our allotted time slot being from 2-4pm. However, we ended up leaving after just 2 hours and 10 minutes, having only received our starters. The soup we were served was cold and came without a spoon, accompanied by a small piece of bread and a knife. When we asked for a refund, the manager refused to refund our entire table. Despite being told that our food was on the way, we waited another hour with no sign of it. Eventually, most of the restaurant's patrons had had enough and left, all demanding refunds. The manager never came out to address the situat... View menu

Categories

  • Pub Enjoy a lively atmosphere with our classic pub favorites. From hearty burgers and fish 'n' chips to savory pies and craft brews, our menu promises a cozy experience ideal for unwinding with friends.
  • Steak Savor prime cuts of juicy, tender steaks, expertly grilled to perfection. Each bite offers a burst of flavor, served with classic sides and delectable sauces to enhance your dining experience. View menu
  • British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.
  • European Delight in a culinary journey across Europe with our exquisitely crafted menu, featuring authentic dishes from France, Italy, Spain, and beyond, using the freshest ingredients to bring traditional flavors to life.

Amenities

  • Wifi
  • Takeout
  • menu
  • Delivery
  • menu
  • Parking Area

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"Horrendous attitude from one of the owners/family helpers called Lee. I would like to highlight that Sonia provided a professional customer service experience in comparison to Lee. Placed the order at arrived at When I called at to find out...what was happening, Sonia offered to phone the driver to find out the situation for me, which was good. Whilst waiting on Sonia phoning me back, I received a call from Lee asking me to tell her what the problem was, I explained her colleague was dealing with it she then went on to explain how busy they are, which is understandable and I understand the challenges businesses have at the moment, owning my own. But there was no apology. In fact Lee (who at this point I did not know was the owner/family helper until Sonia told me) went on to tell me it was my fault I ordered from Just eat as they had their own orders to fill first?? Eh hello? It doesn't matter how I place my order, I chose your business to order my dinner from!. Anyway I explained to her that I didn't like her tone of voice and felt she was being really aggressive with me. She asked me if I wanted to cancel my order,I said we have been waiting two hours, so we may as well wait, however she was very forceful and kept saying no I will cancel, I will cancel and then decided to put the phone down on me. I couldn't believe how I had been treated as a customer! Then Sonia kindly phoned back to apologise and I asked whoever that was, should not be in a customer role and I was shocked to be spoken to in that way. She then went on to inform me Lee is the owner/family helper! Shocking. Sonia asked for my details and explained she would let the other owner know what had happened. hours later, I've not heard a peep from the restaurant. So I've made the decision to leave a review after explaining to them, this is what I would do. After waiting over and a half hours and using them for the first time, the food was below average. The pakoras and rice was nice, however the chicken korma was inedible, it was stringy and chewy, the lamb bhuna sauce was nice, the lamb was fatty and chewy. So all that wait for pakora and rice and sauce. We won't be back! Horrendous way to speak and treat customers!"