The Artichoke - Menu

Rattington Street, Canterbury, United Kingdom

🛍 Pub, Steak, Vegan, British

4.1 💬 4439 Reviews
The Artichoke

Phone: +441227738316

Address: Rattington Street, Canterbury, United Kingdom

City: Canterbury

Menu Dishes: 32

Reviews: 4439

Website: https://www.artichokechartham.co.uk/

"Awful experience that my family and I went through at the The Artichoke pub in Chartham that resulted in plates being physically snatched (from behind our backs) out of the hands of a mother who was breast feeding at the time all whilst a four year old was watching!!! The actions of the staff were absolutely disgraceful, despicable and rude. Initially everything was fine and we were greeted warmly and were made comfortable with our seating. The atmosphere was warm and friendly which makes it all the more surprising how events unfolded. The issue started when our main course was brought to the table. It was my daughter who noticed that her dinner was incredibly cold (we all had variations of the roast) and after checking I felt that all 4 meals were cold. Some elements had some warmth but most were cold to the point it would have been unpleasant to eat. The gravy was lukewarm on one side but cold on another plus the plates were cold, potatoes hard and meats very dry. My issue isn’t one with the food rather how it was dealt with by the staff as I would expect that the standard process would be for a customer to inform a member of the team and for a replacement to be offered with an apology. We had waited a while for the food (we were told that it was being plated up long before it arrived which is why I think it was cold) but when I let Chelsea know that it was cold it took an awfully long time for another member of staff to attend to “deal with it,” whilst she playfully chatted with another table. Given that we have young children who need to get to bed we did need to get on. A lady, Holly Millin I think, eventually came over and was extremely curt and sharp which felt very much out of place as no complaint had been made. She did offer to replace or to cancel the meal with no charge. We accepted the former as the latter would have meant that our daughter would have gone without dinner when we needed to get her home ready for school but it made us feel very undervalued to the point that we were being inconvenient. I did ask the lady that I was surprised that food could be brought out without checking and she said that food is probed and that plates are hot enough to burn your skin. This didn’t help offer an explanation as to why ours were cold but I didn’t press any further. After the replacement meals were brought out Chelsea asked if everything was okay and I said that the food was indeed warm but I was surprised that we weren’t offered an apology because the state of the initial meals was entirely unacceptable – I was simply shocked by her brazen reply of “I am sorry that you feel that way” which we took to be very condescending and sarcastic. After this interaction I looked at my wife with incredulity and perhaps let out a nervous laugh. Chelsea must have overheard my reaction to her sarcasm and reported to her manager that we laughed at her (which we hadn’t). At which point the manager came over and without warning snatched our plates whilst stating that we had laughed at Chelsea which we hadn’t. My wife was breast feeding at that time that Holly leant over her to snatch her barely started dinner. Holly then proceeded to physically grab the plate away from my mother-in-law who had no idea the lady was behind her – she had her cutlery in her hands and was chewing! My mother-in-law also does not speak English and had no idea what was happening. How can reporting a cold meal be escalated to this level? From initially nice service to plate snatching. This certainly is not normal behaviour for any human. We still cannot believe what happened. Today my daughter is still upset as she witnessed an altercation by a lady she did not know and my wife is shocked that a person could be physically aggressive whilst she was breast feeding a baby – anything could have happened if the plate would have hit his head. Be warned something is not right with these people..."

Full menu - 32 options

All prices are estimates on menu.

Dessert

Fish Dishes

Salad

Salads

Chicken

Indian

Dessert/Snacks

Main Courses

Seafood

Bread

Mexican-American Food

Entrées

Vegetarian

Steaks

Sandwiches

Al Forno*

Sweets & Desserts

Desserts

Soups

ann ann

Price per person: £20–30 Food: 5 Service: 5 Atmosphere: 5

Address

Show Map

Reviews

Daniel
Daniel

Lovely, old English country pub. Could not have had a more pleasant visit.


James
James

Nice sausage roll and a beer after a walk along the stour . Looks like a good food menu


Charlee
Charlee

Great little country oub, well run with a great atmosphere. Very friendly staff and the food was so good. Best fish finger sandwich in Kent! Food: 5 Service: 5 Atmosphere: 5 View menu


Vicky
Vicky

The Artichoke is under a new landlady. It’s now open 7 days a week which is great for the Chartham community, dog walkers and bike riders alike. I can’t wait to see what happens to the Artichoke in the future especially what Summer will hold!


Chris
Chris

Wonderful fresh food, great atmosphere in a historic traditional pub Price per person: £20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Cajun Chicken Burger, Cheeseboard Parking space Plenty of parking Parking options Free parking lot


Chris
Chris

Amazing little village pub with fantastic food and a friendly team behind the bar. Well worth going on a Thursday evening to join in with their regular quiz raising money for various charities. (Book in advance if you want to join in with the quiz as it gets busy but there's always room on the other side of the pub if you just want food and/or a drink! Food: 5 Service: 5 Atmosphere: 5 View menu


Mina
Mina

We live local to the pub but never had tried it out until today and were very surprised at how amazing the food was. Regret not having tried it before in the last 5 years that we've been here. They know a thing or two about delicious comforting pub food. We thoroughly enjoyed our 2 course meal and can't wait to go back for more! Staff were very polite and service was excellent so thank you for a lovely evening.


Vicky
Vicky

My partner and I visited the restaurant with our 4-month-old daughter to try the biscoff waffle on the menu. It was a rainy Tuesday afternoon, but our day was brightened after our visit! Lesley, the landlady, made us feel welcome and brought out our waffles quickly. The presentation was lovely and the taste was even better! We would definitely recommend this place and we are grateful to have a restaurant in our village of Chartham that serves such delicious food.


bruce
bruce

Awful experience that my family and I went through at the The Artichoke pub in Chartham that resulted in plates being physically snatched (from behind our backs) out of the hands of a mother who was breast feeding at the time all whilst a four year old was watching!!! The actions of the staff were absolutely disgraceful, despicable and rude. Initially everything was fine and we were greeted warmly and were made comfortable with our seating. The atmosphere was warm and friendly which makes it all the more surprising how events unfolded. The issue started when our main course was brought to the table. It was my daughter who noticed that her dinner was incredibly cold (we all had variations of... View menu

Categories

  • Pub Enjoy a lively atmosphere with our classic pub favorites. From hearty burgers and fish 'n' chips to savory pies and craft brews, our menu promises a cozy experience ideal for unwinding with friends.
  • Steak Savor prime cuts of juicy, tender steaks, expertly grilled to perfection. Each bite offers a burst of flavor, served with classic sides and delectable sauces to enhance your dining experience. View menu
  • Vegan "Delight in our vegan menu, offering a vibrant selection of plant-based dishes crafted with fresh, seasonal ingredients. Savor flavorsome meals that are as nourishing as they are delicious."
  • British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.

Amenities

  • Wifi
  • Television
  • menu
  • Mastercard
  • menu
  • Parking Area

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"After never visiting Canterbury before we where looking for somewhere to have a late lunch, we came across this place which looked ok, upon entering the back room we were offered to take a seat in the front area and someone will be with us. We asked what food there was and we where sarcastically shown the food on the blackboard, after choosing what we wanted the polite man went off and put the order in. We did feel that because the man had asked a couple of questions to another member of staff that he was spoke down too a bit. Anyway after placing the order and what we wanted the food came out it wasn’t correct but because it seemed like we were going to interrupt the people in the back room we just took what we had. It was nice food though. When we went to pay we hadn’t noticed that there wasn’t a price list so when we asked for the bill we were told that it was donation, what we thought was enough, it wasn’t posted anywhere and it took us by surprise as we where standing at the till, I was going to pay in cash but was told they don’t take cash so I had to give my donation in card by telling the person how much we where donating. After plucking a figure out of air as we wasn’t prepared we paid and left. Upon leaving we felt that the person we paid thought we hadn’t paid enough and wasn’t happy with the amount but after working out what we would have paid properly we worked out that we had paid more than what it might have been if there was a proper price on everything. Overall it has a great ethos and it’s great for giving people the experience that they need to be in a working environment but they need to show the price or tell customers first that it’s donations and card only."